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Account management
Running an efficient fleet takes time, a lot of hard work and thousands of transactions. We understand that it’s not always simple. That’s where our account management comes in. We manage all vehicle types in-house, ensuring your fleet runs more effectively than ever before.
It’s personal
Every single one of our customers has their own, highly experienced point of contact. Think of us like an extension of your team – we’ll get under the hood of your fleet and set all your future fleet plans in motion, freeing you up to focus on your core business.
Vehicle type
Extensive knowledgeOur account management teams are able to provide advice and guidance on every element of fleet provision, from day-to-day management of SLAs and KPIs, to strategic advice and guidance on industry trends, best practice and opportunities and risks.
Technical know-howA highly trained team of LCV experts are always on hand to help you. Their specialist knowledge means you can rest assured that you’re getting the best service available.
Centralised serviceDrivers are given a direct line into our account management team who offer a highly personalised and professional service.
Award-winning customer serviceWe are focused on working to deliver the best possible experience for your drivers.
Servicing and maintenance
When your fleet needs some tlc, Zenith is here to take away the hassle and get your employees up and running quickly and cost effectively. Our aim is to make the process of getting vehicles serviced or repaired as straightforward and fast as possible.
Wherever and whenever you need us
Vehicle type
Our networkOur extensive UK wide network includes over 5,000 agents supported by fast-fit mobile units, and specialist LCV cover, meaning that we can cater for any type of vehicle, anywhere in the country.
Packages to suit youWe offer a range of different packages that offer flexibility for you and your business. From a fixed price fee to pay-as-you-go, the choice is yours.
It's about uptime Getting your employees back on the road quickly is at the heart of our service. Our nationwide network means that wherever you are, we can help. Our dedicated in-house downtime management team will ensure that your drivers are kept informed and will liaise with the supplier to ensure things are going to plan.
A pro-active solutionOur dedicated service booking team will contact your employees to arrange all events from booking MOTs and servicing to managing repairs, arranging replacement tyres and windows and recall management.
We’re independentThat means we deliver the best solution to meet the needs of your fleet. And our web portal provides unparalleled visibility with real-time updates, giving you the power to transparently manage your entire fleet.
Tyres and glassOur windscreen and glass services are provided by National Windscreens, who offer mobile repair, nationwide, 24 hours a day, 365 days a year. With access to over 800 technicians and 108 UK fitting centres, we can provide excellent service coverage, response times and service levels.
Accident management
Car needs recovering? Repairs need booking in? Leave it all to us and our accident management team. They’ll be by your side all day, every day of the year, taking care of the vehicle and all the admin that goes along with it.
24/7 accident management all year round
We deal with the drivers, the insurance, the garage and the paperwork. Whatever it takes to get your drivers back on the road, we’ll handle it.
We take care of it all
Vehicle type
Here to handle every detailAccidents happen, but having us on your side to deal with the detail makes a stressful situation a little easier. When one of your employees has been involved in an accident our service is there to help, 24/7, 365 days a year across the whole of the UK. From first notification of loss (FNOL) to getting drivers back on the road, we’ll take care of it all.
Reduce costsWe’re always looking for ways to reduce costs and improve service. Unlike other providers we operate a zero authorisation limit on repairs. Every request is checked by our in-house expert engineers; they scrutinise estimates, negotiate and authorise repairs - all with an aim to reduce your costs. This saves our customers an average of 24% per maintenance invoice.
Repair networkGetting your employees up and running quickly is at the heart of our service. We’ve built a UK-wide repair network that includes mobile units and SMART repair. This combined with the award-winning service that our in-house teams provide, reduces disruption and speeds up the process.
Real-time reportingDetailed incident information is recorded as part of the FNOL process including driver details, assessment of liability, third party details, injuries and witnesses, providing a complete audit trail.
Mileage management
Our automated online mileage and fuel management programme gives you a great view of individual personal and business miles, making mileage claims easier than ever.
Mileage management made easy
Vehicle type
Accurate and streamlinedMyMiles provides you with a complete and accurate picture of your employees' mileage and fuel use including data from third parties such as fuel card suppliers. Plus, it can be tailored to work with your payroll and expenses systems, streamlining the whole process to save you time.
Easy to useYour employees will benefit from an easy to use system that lets them log both business and private journeys from any device that has web access.
Trends, trends, trendsMyMiles puts lots of data at your fingertips, but we won’t leave you to analyse it alone. Our team will use the data to identify trends and anomalies and will work with you to develop policies to improve performance including communication to drivers, league tables and driver training.
Technology
Our innovative range of fleet tools can help you reduce costs and increase efficiency. From performance analysis to mileage monitors and everything in between, you’ll never be short of information when your fleet is with us.
At your fingertips
Vehicle type
AccelerateOur customer service platform, Accelerate, captures every transaction that flows through our business and every interaction that our customers and drivers have with us, providing assurance, transparency and confidence.
PulseTo truly stay on top of your fleet you need your finger on the pulse. With our award-winning online diagnostic platform, that’s exactly what you can do. It gives you up-to-date access to trends, data and performance reviews when your fleet is out on the road.You’ll get real-time information on orders, deliveries, emissions, accidents and so much more, putting you in the driving seat of every vehicle you’re looking after.
iRiskOur purpose built risk management tool, iRisk gives you a comprehensive view of all the risks your fleet faces when out and about. Driving licence audits, driver surveys and aptitude tests are all included, helping you maximise productivity and manage your duty of care.
The best people with the best techOur team of highly experienced HGV industry experts supported by our market-leading IT systems keep your fleet in safe hands.
Finance and fines
Vehicle type
Penalty charge managementAdmin time? Consider it cut. With our penalty charge management service, we'll manage all penalties end-to-end, whether paid or contested. We have a team dedicated to processing fines and managing all associated administration, saving you time and hassle.
Full visibilityAll fine and penalty information is available through our management information platform, Pulse, providing you with complete, real-time visibility.
