NEW EE DOES MORE
Join EE, the UK's fastest major
broadband provider
BT and EE are coming together to give you more. We've created the UK's no. 1 broadband
provider delivering you unrivalled connectivity in and out of the home.
Learn about new EE
![Broadband | Home Broadband & Line Rental (1) Broadband | Home Broadband & Line Rental (1)](https://i0.wp.com/img01.products.bt.co.uk/content/dam/bt/storefront/broadband/2023/october/bb_learn_ee_desktop.png)
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An ultra-reliable connection, whatever you throw at it
New Full Fibre is rolling out across the nation, built on the UK’s most reliable broadband tech. It can connect over 100 devices, so you can be sure it’ll keep up with you. Now and in the future.
![Broadband | Home Broadband & Line Rental (3) Broadband | Home Broadband & Line Rental (3)](https://i0.wp.com/www.bt.com/exp/broadband/images/broadband-learn/Desktop/Broadband-Hub-Shelf-2-Desktop.jpg?webp)
No slowing down, with speeds up to 900Mb
We’re leading the way with Full Fibre to give you a noticeably faster connection – even at peak times. If you can’t get ultrafast Full Fibre, you can still go superfast with our Fibre broadband.
About Full Fibre broadbandAbout our Fibre broadband
![Broadband | Home Broadband & Line Rental (4) Broadband | Home Broadband & Line Rental (4)](https://i0.wp.com/www.bt.com/exp/broadband/images/broadband-learn/Desktop/House@2x.jpg?webp)
Wi-fi that covers every corner of your home
Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. For a reliable signal in every room or £100 money-back guarantee.
More about Complete Wi-Fi
![Broadband | Home Broadband & Line Rental (5) Broadband | Home Broadband & Line Rental (5)](https://i0.wp.com/www.bt.com/exp/broadband/images/broadband-learn/Desktop/Broadband-Hub-Shelf-5-Desktop.jpg?webp)
No one does more to protect you online
Only BT includes Norton™ Security with every broadband package. And our 3,000-strong team of specialists work to protect against cyber attacks 24/7. The UK’s Armed Forces, banks and emergency services rely on us – you can too. We’re here for you if you need help. No other provider has more expertise in security, with dedicated specialist support when you need it.
Switch to BT
Whoever you’re with, switching your broadband to us is easy.
Find out how to switch
Manage your broadband with us
Get personalised deals, manage your account or activate your extras.
Get help with your broadband
From useful articles to support from our team, find the help you need.
Go to broadband help
Frequently asked questions
What broadband speed can I get?
We offer a range of broadband packages with different speeds up to 900Mbps! To see how fast you could go, head to our broadband deals page.
How do I check my current broadband speed?
If you're already with BT, you can check your broadband speed with our handy speed tester. If you're not with BT, try the Which? broadband speed test. Having broadband speed issues with your current provider?
See what speeds you can get with BT
How do I switch from another broadband provider?
Just choose a broadband package with us and we'll contact your current provider for you (unless you're with Virgin Media*). We’ll give you a switching date – usually within two weeks, unless you choose a later date. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Simple. If you need an engineer installation, we’ll let you know when you order. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service.
What broadband speeds do I need?
Broadband speed needs vary between every home. If you’re a single user your needs will normally be lower, something as low as 10Mbps would work. A medium-sized family might need more bandwidth to ensure you can work, game and stream all at the same time, anything between 25-100Mbps would work well. A heavy internet user or large family would want to aim for something about 100Mbps.
What is a good broadband speed?
A good broadband speed is determined by the rate in which data can transfer between your device and the internet and back. A good speed is normally considered to be anything around the 10Mbps mark, but the speed you require will vary based on usage.
Here’s the legal bit
Broadband
UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2021. Fibre from BT 95% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, wi-fi connection and time of day. Check your speed with our speed test. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply. Full Fibre from BT 15% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on home wiring, wi-fi connection and time of day. Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we’ll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible. Complete Wi-Fi Guarantee BT sends additional discs to guarantee a reliable wi-fi connection in every room of your home. We’ll send you up-to three discs to ensure this. If you still can’t get a reliable wi-fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub 2 is connected to the fixed broadband network and it does not cover broadband faults. For full terms see bt.com/legalstuff.
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